PriorityONE Telecommunications Local Number Portability (LNP)

This document is for use by telecommunications carriers to know how to interface with PriorityONE to handle LNP requests. The web site porting.p1tel.com redirects here.

  • About PriorityONE
    • PriorityONE Telecommunications (ACNA PYO) is a subsidiary of Eastern Oregon Net, Inc. (EONI)
    • PYO has a single LRN 5416242999
    • PYO SPID is 0760
    • PYO only does business in Oregon
    • PYO uses long timers (T1 and T2)
  • Port Out Requests
    • All requests should be submitted via our vendor port-out portal (VPOP)
      • Sign up for VPOP access
        New registrations take one business day to activate before you can start submitting port-out requests in the portal. Be sure to register as soon as possible to avoid any delays.
      • Login to VPOP
      • Need help?
    • If you require a customer service record (CSR) you can place a check in the CSR certification box in the port out request within VPOP.
    • Firm Order Committment (FOC) date is issued via VPOP.
    • Requests submitted via email address or by any other method may incur significant delays in processing or may not be processed.
  • Hours of operation and holidays
    • Normal business hours are Mon-Fri 8am to 5pm Pacific Time.
    • Closed for holidays (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, New Years Eve)
    • After hours emergency assistance may be available at billable rates.
  • Porting Intervals:
    • Simple Ports of 1-9 TNs = 1 business day.
    • Complex Ports 10 or more TNs = 3-5 business days.
    • Submissions received after 2pm Pacific time will be considered received the next business day.
    • You should complete your porting activation within 5 business days after FOC date.
    • NPAC normally will allow a porting to activate more than 30 days after FOC date.
  • Escalation Procedures and Contact:
    • If you have a problem with your CSR/LSR requests or have not received a response within 2 business days please follow the below escalation list:
      • Level 1 email lnpadmin@p1tel.com
      • Level 2 call provisioning escalation: 541-624-2640
      • Level 3 call network operations center: 541-962-6363